Contact us
A person answers. Here is where to write, what to include so we can help quickly, and what changes on a paid or Enterprise plan.
From inside the app
The fastest way. Open Messages in the app and write to us. A person answers — there is no bot in front.
By email
If you do not have an account yet, or cannot sign in, write to contact@cheeppy.com.
What to include
- The email address on your account.
- For a generation problem: the image itself, or when you generated it.
- For a billing question: whether you subscribed on the web or in the iPhone app — they are billed separately.
- For a store problem: which platform, and the product you were working on.
Priority Support
On the plans that include it, your messages are handled ahead of the queue: message us from inside the app and a human answers, paying customers first.
We do not publish a response time and we make no service-level promise on the self-serve plans.
Enterprise
A dedicated point of contact who knows your catalog, your workflow and your visual direction. Once one is assigned, you write to them rather than to the general queue, and the service level is the one written into your contract.
Not on Enterprise yet? Read what it covers or write to us with the size of your catalog.